How to handle negative comments

You’re thinking “Maria, have another glass of wine!”, but hear me out first. If someone took the time to write you their honest opinion, they care about the subject. They have a problem that they want resolved and they are giving you the opportunity to correct it. Yes, it’s on social media for everyone to see the negative post but this is where you can turn it around, it’s your chance to show:

4 Tips How to Handle Negative comments on Social Media

1. You’re listening.
2. You want to fix things.
3. You care about the customer and your product.
4. You’re courteous and respectful.

Most followers will come to your defense or quietly make their own opinion about the negative reviewer, something along the lines of “they must be having a bad day”.

Having a negative comment that you allow to go unanswered is like saying, “we don’t have time for you”.

There are many ways to address negative comments and reviews. There is no one perfect recipe. But it’s not the end of the world.

Sociable!

Sociable Media is a digital marketing consultancy that works with businesses in making their online presence more effective. From start-up, coaching and training, digital strategy development to social media account management – we provide support and take away the overwhelm.